Don't get us wrong, no collar is a match for a determined set of canine teeth, so we're not saying our collars, harnesses and leads are indestructible. So we know chewing can happen, particularly with puppies or in multi-dog households. That's why Lupine created the 'even-if-chewed' guarantee. Should anything happen to accidentally damage your Lupine product – including it being chewed – we will replace the product without fuss. Just send the product back to Collarways and we will send you a new one.
We aim to replace your product with exactly the same size and pattern, so please don't ask us to replace it with anything else. However, occasionally a pattern may be discontinued, in which case we will replace your product with a newer pattern.
Include your name, address & email or telephone number. There's no need to send the original receipt, but if you have not bought directly from Collarways, we would appreciate if you let us know where you purchased your Lupine items.
West Paw Zogoflex®
Zogoflex® stands up to gnawing, chomping, biting, clawing, endless fetch and lots of tug-o-war. It's stretchy, bouncy, flexible and made to bend, not break. That said, we do meet the rare dog who can defeat it. If you feel that your Zogoflex® wasn't up to snuff, you can get a free one-time replacement or refund.
Email us with a photo of the item, proof of purchase and your postal details.
You can also then congratulate yourself on having a champion chewer as less than 1% of Zogoflex® gets returned!