The following Terms and Conditions do not affect your statutory rights and in all cases English law shall apply.

You may for any reason cancel your order, at any time before the goods are despatched, or within 7 working days from receiving the items.

We will e-mail you with a confirmation of your order and the amount charged to your credit/debit card.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. All online payments are handled securely by PayPal - you do not need to have a Paypal account, you can use your normal credit card. You can also send us your order in writing with a cheque payable to Collarways (please remember to add £3.50 for P&P in the UK or call us to place your order over the phone. See the Privacy Statement page for more information.

Shipping UK
We aim to deliver to any address in the UK & Europe within three working days of the order date. All orders are sent by first class Royal Mail or Courier depending on size of order.  £3.50 for P&P applies. P&P is free on orders over £60 in the UK only.

Shipping EU
P&P on orders up to £25 to other European Countries is £7.50 and are sent by Airmail - please allow 14 days transit. Orders over £25 are charged £15 and are sent by Airsure a faster service with tracking (please note, countries where Airsure is not available, these orders will be send by International Signed For service).

Non-european Overseas Orders
We do not normally ship to non-European countries. Most of our products are sourced from the USA and we're happy to supply you with the purchasing contact in your country. Please email us.

Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Returns
You may for any reason cancel your order, at any time before the goods are despatched, or within 7 working days from receiving the items.

If for any reason you are unhappy with your purchase once you've received it, you can return it to us in its original and saleable condition within 30 days of the date you received the item. We will issue a full refund of the price you paid for the item. Please note that special offer items cannot be returned for a refund, but we will be happy to replace it for a different product or issue a credit note if the item is unsuitable.

Faulty items
Should any product purchased from Collarways be found to be faulty, damaged in transit, or differing from the description given at the collarways.co.uk website then we will either replace or refund the product. Please call Collarways on 0845 4568395 if you wish to return an item. This does not affect your statutory rights as a consumer.

Guarantees
All our products are made to the highest quality standards and many come with guarantees. Following are our brand specific guarantees:

Lupine® collars, harnesses and leads have a life-long guarantee (even if chewed by your dog). If you need to return a Lupine product, please send it back to us for a replacement.

My Good Dog products are all covered under a 100% customer satisfaction guarantee. If you're not happy with your My Good Dog dog coat or toy, simply return it to us with a reason for return and your preference whether you would like a replacement or refund.

The Road Refresher comes with a 30-day satisfaction guarantee. If within 30 days of your purchase you're not happy, please return it to us for a refund.

Tuffy's dog toys are not guaranteed against chewing. They are made to a very high standard but are not indestructible. However, if you think your toy is faulty, please contact us so we can put it right.

Zogoflex dog toys have a one-off refund or replacement guarantee if the toy is damaged by your dog. Please return it to us for recycling and we will replace or refund the item depending on your preference. Please note that Zogoflex toys not purchased directly from Collarways can only be replaced. To receive a refund, please return it to where you originally purchased it.

Wacky Walk'r leads are guaranteed for one year against any fault in manufacturing or material. They are not guaranteed if chewed by a dog.

Yumega for dogs or cats comes with a 60 day 'see the difference' guarantee. If you don't see a difference in your pet's coat, Lintbell, the makers of Yumega, will refund your purchase price. Visit the Lintbell website for further details

Other products: If a product you received is faulty, please contact Collarways on 0845 4568395 within 48 hrs of receipt of product to discuss the problem before returning it. 

To arrange to return a product or for further information about returns or refunds please e-mail us at info@collarways.co.uk or telephone us at 0845 4568395.

Complaints
If we should receive a complaint about any part of our service, by phone, fax,e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will be dealt with confidentially, and effectively.

We reserve the right to change, modify, substitute or remove without notice any information on this site from time to time. Prices, goods and availability of goods are subject to change at any time.