Lupine® products are guaranteed (Even If Chewed)®

Don't get us wrong, no collar is a match for a determined set of canine teeth, so we're not saying our collars, harnesses and leads are indestructible. So we know chewing can happen, particularly with puppies or in multi-dog households. That's why Lupine created the 'even-if-chewed' guarantee. Should anything happen to accidentally damage your Lupine product – including it being chewed – we will replace the product without fuss. Just send the product back to Collarways and we will send you a new one.

We aim to replace your product with exactly the same size and pattern, so please don't ask us to replace it with anything else. However, occasionally a pattern may be discontinued, in which case we will replace your product with a newer pattern.

Include your name, address & email or telephone number. There's no need to send the original receipt, but if you have not bought directly from Collarways, we would appreciate if you let us know where you purchased your Lupine items.

Collarways
13 Chaldicott Barns
Semley
Shaftesbury SP7 9AW
Telephone 0845 359 0059